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User experience design that drives conversion rate and eliminates user frustration. From UX research and wireframes through prototyping to usability testing. Foundation for every successful digital product — UX logic before UI aesthetics. Audit from €2,490, research sprint €4,990, full UX design from €9,990.
Every project starts with user research — no assumptions, only validated insights. Interviews, surveys, analytics analysis.
A/B tests pre-launch, conversion tracking post-launch. Our average CR uplift after UX rework: 35-80%.
WCAG 2.2 AA compliance in wireframes — not as last-minute audit. Inclusive design saves rework and opens market.
Dev teams get Figma with dev mode, design tokens, component library and interaction specs — no unclear briefings.
From research to strategy — all stages of a UX project.
User interviews (5-15 participants), surveys, heatmap analysis via Hotjar, session recordings, competitive analysis. Delivery: research report with personas, pain points, opportunity map. Foundation for all design decisions. Typical duration: 2-3 weeks.
Low-fidelity wireframes for all key flows, sitemap structure, navigation design, card-sorting sessions. Focus on logic, not aesthetics. Iteration with 2-3 feedback rounds before hi-fidelity design starts. Figma or Miro.
Clickable high-fidelity prototypes in Figma for usability testing before development. Saves 60-80% of dev costs through error avoidance: changes in prototype = 10 min, after launch = weeks of rework. We test with real users, not just stakeholders.
Moderated remote tests with 5-8 target group participants via video call. Task-based, think-aloud protocol, recording and analysis. Alternative: unmoderated via Maze for 15-50 participants. Delivers quantitative task completion rates plus qualitative quote collection.
Expert review of existing products by Nielsen Heuristics + WCAG 2.2 + industry-specific best practices. 40-50-point report with prioritized action recommendations. Audit price €2,490 for single product, quick diagnosis without user testing budget.
Cross-product UX strategy, design token system, component library build, brand-to-product translation. For companies with multiple products or planned scaling. Setup €9,990 upwards, incl. Figma library + documentation.
Fixed prices instead of hourly rates — transparent and predictable.
Heuristic review of existing products
Research + wireframes for new product
Research + design + testing complete
Discovery → Research → Ideation → Design → Testing → Handover.
Business goals, user segments, KPIs, scope definition in 3-4h workshop.
User interviews, analytics mining, competitive analysis — validated insights instead of assumptions.
Wireframes, sketches, IA concepts with 2-3 feedback rounds.
High-fidelity in Figma, component library, interaction specs.
Usability tests with real users, iteration, pre-launch validation.
Dev-ready Figma with design tokens, documentation, QA support during development.
Answers to frequently asked questions.
UX (user experience) focuses on logic, flow, information architecture — how users use a product. UI (user interface) focuses on visual design, colors, typography — how the product looks. UX comes first: no matter how beautiful the UI, it can't save a confusing flow. With us: UX research and wireframes (this service), UI design often in web design package (or combined as full service). Big difference: UX is measurable via task completion, UI via brand consistency.
UX audit with us €2,490, research sprint €4,990, full UX design from €9,990. Vienna UX agencies range from €2,000 (small audit) to €50,000+ (enterprise research projects). Senior UX designer hourly rates €120-180/h, freelancers €80-140/h. Our fixed-price packages are more transparent than hourly billing, no budget surprises. Alternatively: retainer as part of our full-service package from €3,500/month.
UX audit: 7-10 working days (expert review without user testing). Research sprint: 3-4 weeks (incl. 5-8 user interviews, analysis, wireframes). Full UX design: 8-12 weeks (research + prototyping + testing + dev handover). Enterprise UX strategy with design system: 12-20 weeks. Timeframes can't be compressed — user interviews need 1-2 weeks for recruiting and scheduling, design + testing needs iteration.
Always when: (1) Target audience unclear or broad (research validates primary persona). (2) New product or market segment (no data from existing users). (3) High conversion goals — just 5-8 user interviews reveal 80% of usability issues before design costs occur. (4) Redesign projects — understand why current product doesn't perform. Not necessary for: small text changes, known target audiences with established analytics data, quick A/B tests of existing flows.
Our toolstack: Figma + FigJam (wireframes, prototyping, design system), Miro (workshops, journey maps, research synthesis), Maze (unmoderated usability tests, 15-50 participants), Hotjar (heatmaps, session recordings for research), Loom (asynchronous walkthrough videos), Dovetail (research repository), UserTesting.com (moderated tests with enterprise budget). Tool costs €3,000+/year — included in all packages.
B2B SaaS and enterprise software (40% of our UX projects): simplify complex workflows, optimize onboarding, increase feature adoption. E-commerce (25%): checkout flows, product discovery, search UX. Fintech/banking (15%): compliance-compliant UX, trust building. Healthcare (10%): patient journeys, regulated environments. Public sector (10%): accessibility-first, barrier-free design. Across industries: methodology is the same, industry know-how important for context.
Yes — UX is often integrated: in web design premium package (€4,990), basic UX is included (wireframes + 1 prototyping round), in enterprise package (€9,990+) full UX research spectrum. Full-service retainer (€3,500+/month) includes quarterly UX audits for ongoing products. Stand-alone UX projects (only this service, not tied to overall web design) start at €2,490 audit.
Quantitative KPIs: task completion rate (% users successfully completing task), time-on-task, error rate, System Usability Scale (SUS score 0-100). Business KPIs: conversion rate, funnel drop-off, feature adoption rate, customer satisfaction (CSAT). Qualitative: user quotes, emotion coding during tests. Before/after comparison mandatory — without baseline measurement no success attribution. Reporting in Looker Studio, monthly for retainer clients.
Yes — dev handover is its own process step. Figma with dev mode (current Figma feature) automatically delivers CSS tokens, spacing, typography specs per element. We create interaction specifications (hover states, animations, loading states), component library documentation and are available for QA questions during development (included in project price for 3 months post-handover). Working with frameworks like Storybook possible.
Three differentiators: (1) Research-first instead of design-first — 40% of our project time goes into research and testing, not visual design. Other agencies flip this (more UI design, less UX rigor). (2) Tech integration — we develop in Next.js ourselves, understand dev realities (performance, state management, accessibility implementation). (3) Accessibility-native — WCAG 2.2 in wireframes, not retrofit. Critical for Austrian Accessibility Act compliance. Plus: transparent fixed prices, no hourly billing.
Let's start with a free 30-min initial call. We discuss your current UX challenges and recommend the right package.