UX Design Agency

UX audit with us €2,490, research sprint €4,990, full UX design from €9,990. Vienna UX agencies range from €2,000 (small audit) to €50,000+ (enterprise research projects). Senior UX designer hourly rates €120-180/h, freelancers €80-140/h. Our fixed-price packages are more transparent than hourly billing, no budget surprises. Alternatively: retainer as part of our full-service package from €3,500/month.

UX audit: 7-10 working days (expert review without user testing). Research sprint: 3-4 weeks (incl. 5-8 user interviews, analysis, wireframes). Full UX design: 8-12 weeks (research + prototyping + testing + dev handover). Enterprise UX strategy with design system: 12-20 weeks. Timeframes can't be compressed — user interviews need 1-2 weeks for recruiting and scheduling, design + testing needs iteration.

Always when: (1) Target audience unclear or broad (research validates primary persona). (2) New product or market segment (no data from existing users). (3) High conversion goals — just 5-8 user interviews reveal 80% of usability issues before design costs occur. (4) Redesign projects — understand why current product doesn't perform. Not necessary for: small text changes, known target audiences with established analytics data, quick A/B tests of existing flows.

Our toolstack: Figma + FigJam (wireframes, prototyping, design system), Miro (workshops, journey maps, research synthesis), Maze (unmoderated usability tests, 15-50 participants), Hotjar (heatmaps, session recordings for research), Loom (asynchronous walkthrough videos), Dovetail (research repository), UserTesting.com (moderated tests with enterprise budget). Tool costs €3,000+/year — included in all packages.

B2B SaaS and enterprise software (40% of our UX projects): simplify complex workflows, optimize onboarding, increase feature adoption. E-commerce (25%): checkout flows, product discovery, search UX. Fintech/banking (15%): compliance-compliant UX, trust building. Healthcare (10%): patient journeys, regulated environments. Public sector (10%): accessibility-first, barrier-free design. Across industries: methodology is the same, industry know-how important for context.

Yes — UX is often integrated: in web design premium package (€4,990), basic UX is included (wireframes + 1 prototyping round), in enterprise package (€9,990+) full UX research spectrum. Full-service retainer (€3,500+/month) includes quarterly UX audits for ongoing products. Stand-alone UX projects (only this service, not tied to overall web design) start at €2,490 audit.

Quantitative KPIs: task completion rate (% users successfully completing task), time-on-task, error rate, System Usability Scale (SUS score 0-100). Business KPIs: conversion rate, funnel drop-off, feature adoption rate, customer satisfaction (CSAT). Qualitative: user quotes, emotion coding during tests. Before/after comparison mandatory — without baseline measurement no success attribution. Reporting in Looker Studio, monthly for retainer clients.

Yes — dev handover is its own process step. Figma with dev mode (current Figma feature) automatically delivers CSS tokens, spacing, typography specs per element. We create interaction specifications (hover states, animations, loading states), component library documentation and are available for QA questions during development (included in project price for 3 months post-handover). Working with frameworks like Storybook possible.

Three differentiators: (1) Research-first instead of design-first — 40% of our project time goes into research and testing, not visual design. Other agencies flip this (more UI design, less UX rigor). (2) Tech integration — we develop in Next.js ourselves, understand dev realities (performance, state management, accessibility implementation). (3) Accessibility-native — WCAG 2.2 in wireframes, not retrofit. Critical for Austrian Accessibility Act compliance. Plus: transparent fixed prices, no hourly billing.